Unreasonable Hospitality: Field Guide

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series The Bear comes the much-awaited interactive guide to putting the principles of Unreasonable Hospitality into action in your organization. With over one million copies sold to date, Will Guidara`s book Unreasonable Hospitality issued a compelling invitation: "No matter what business you`re in, you can make the choice to be in the hospitality industry." His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of. If Unreasonable Hospitality is the why, then The Field Guide is the how--a step-by-step roadmap to applying those lessons, including: - Building and leading your team with consistency, integrity--and yes, hospitality - Developing a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and center - Creating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke Featuring deeply personal stories, his own as well as those of readers he`s encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat. Beautifully designed and illustrated in full color, this delightful, participatory guide--meant to be marked up and discussed--will have you feeling like a kid about to crack open a new coloring book. You`ll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do--for yourself, the people you work with, and the people you serve.